Official Documents

Privacy Policy e66 — Platform User Data Protection

E66 is committed to protecting the privacy and security of your personal data. This policy clearly explains how we collect, use, store, and protect your information as a platform user.

Last Updated: 1 January 2026
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Privacy Commitment

How e66 Protects Your Privacy

We believe user trust is our most valuable asset. Every layer of data protection is designed specifically for your security.

Advanced Data Encryption

All data transmitted between your device and e66's servers is protected with SSL 256-bit encryption — the same security standard used by leading financial institutions worldwide.

Data Controls in Your Hands

You have the full right to access, update, and request the deletion of your personal data at any time through your account settings or by contacting the e66 support team.

No Sale of Data to Third Parties

E66 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.

Data Protection Act Compliance

The e66 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010, ensuring all our data handling practices meet current legal requirements.

Data Collection Minimization

E66 only collects data that is strictly necessary for platform operations. We do not collect information that is excessive or irrelevant to the services you use.

Regular Security Audits

E66's security systems undergo regular technical audits by independent cybersecurity experts to ensure that our data protection infrastructure remains current and effective.

1 Introduction

Welcome to the e66 Privacy Policy. This document is a formal agreement between you as an e66 platform user and our company regarding how we handle your personal data. We understand that privacy is a fundamental right of every individual, and we take this responsibility very seriously.

E66 is an online entertainment platform that operates with full transparency and responsibility. As part of our commitment to users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and industry best practices in data management. This policy applies to all services offered through the e66 website, mobile app, and our official communication channels.

By registering and using the e66 platform, you agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the platform.

This Privacy Policy should be read together with Terms and Conditions e66 for a more comprehensive understanding of the rights and responsibilities of all parties.

2 Personal Data We Collect

E66 collects your personal data through various means as you use our platform. We practise the principle of data minimisation — meaning we only collect information that is strictly necessary to provide the services you request.

Data you provide directly:

  • Registration information: full name, date of birth, email address, phone number, and password.
  • Identity verification documents (KYC): copies of your national ID, passport, or other official documents.
  • Financial information: bank account details, e-wallet account numbers for deposit and withdrawal purposes.
  • Profile information you choose to update, such as profile picture and language preferences.
  • Your communications with the e66 support team, including live chat conversation records and emails.

Data collected automatically:

  • IP address and estimated geographic location based on IP.
  • Device information: device type, operating system, browser version, and screen resolution.
  • Server log data: pages visited, access times, session duration, and in-platform actions.
  • Cookie data and similar tracking technologies (further details in Section 6).
  • A complete record of all financial transactions and gaming activity in your account.
Data Category Primary Purpose Retention Period
Identity & Relationships Account registration & verification Throughout the active account period + 7 years
KYC Documents AML/KYC Compliance Minimum 7 years after account closure
Financial Data Payment processing 7 years (tax requirement)
Technical Data Security & platform improvements 90 days
Game Records Dispute resolution & auditing 5 years

3 How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. e66 does not use your data for purposes unrelated to the services you use. Below is a detailed explanation of how we use your information:

  • Service Provision: Managing your account, processing deposits and withdrawals, enabling access to all games in the e66 lobby, and providing effective customer support.
  • Identity Verification (KYC): Verifying that you are a valid user aged 18 and above, preventing fraud, and complying with applicable anti-money laundering (AML) laws in Malaysia.
  • Platform Security: Detecting and preventing suspicious activity, fraud attempts, multi-account usage, and cybersecurity threats that may affect you and other users.
  • Service Communications: Sending important account-related notifications, transaction confirmations, policy updates, and security alerts via email or in-app notifications.
  • Platform Improvements: Analyzing usage patterns in aggregate and anonymized form to improve platform performance, interface design, and overall user experience.
  • Targeted Marketing: With your consent, to send you promotional information, exclusive offers, and updates related to the VIP programme relevant to your gaming interests. You may withdraw this consent at any time.
  • Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by applicable law.
Purpose Limitation Principle: e66 will not use your personal data for any purpose other than those stated in this policy without first obtaining your renewed consent.

4 Data Sharing with Third Parties

E66 does not sell your personal data to any party. However, in the course of operating the platform, there are certain situations where we need to share some of your data with selected parties:

  • Payment Service Providers: Financial institutions, banks, and e-wallet providers that process your deposit and withdrawal transactions. They only receive the data required to complete the transaction.
  • Licensed Game Providers: Licensed game studios and content providers that supply slot games, Live Casino, and Sports Betting on the e66 platform. They receive limited session identifiers for technical purposes only.
  • KYC Verification Services: Third-party identity verification service providers that help us securely and efficiently verify your KYC documents.
  • Legal Authorities: Government agencies, law enforcement bodies, or courts when e66 is legally required to disclose certain information.
  • Technical Infrastructure Providers: Cloud, cybersecurity, and analytics service providers bound by strict confidentiality agreements with e66.
Our Guarantee: All third parties that receive e66 user data are bound by strict data protection agreements. They are not permitted to use your data for any purpose beyond what is specified in those agreements.

5 Data Security Measures

The security of your personal data is the highest priority for e66. We continuously invest in technical and operational security infrastructure to ensure your data is always protected from unauthorized access, loss, misuse, or accidental disclosure.

Technical security measures we implement:

  • Data-in-Transit Encryption: All communications between your browser or app and e66's servers are secured by TLS 1.3 protocol with 256-bit encryption.
  • Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using AES-256 encryption.
  • Two-Factor Authentication (2FA): The 2FA feature is available and strongly encouraged for all users to add an extra layer of security to your account.
  • 24/7 Security Monitoring: Our intrusion detection system (IDS) operates around the clock to identify and respond to any security threats in real time.
  • Internal Access Controls: Only e66 staff granted specific authorisation may access user data, and all such access is fully logged and monitored.
  • Penetration Testing: Security audits and penetration testing are conducted periodically by accredited independent cybersecurity firms.
While e66 takes every reasonable step to protect your data, no system can guarantee 100% absolute security. You also play an important role by keeping your password confidential and enabling 2FA on your account.

6 Cookies & Tracking Technologies

E66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the e66 website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting anonymous information about how users interact with the e66 platform, such as the most frequently visited pages and error messages received. This data helps us improve website performance.
  • Functional Cookies: Saving your preferences such as language, time zone, and display settings to ensure a personalized experience on your next visit.
  • Targeting Cookies: Used to display promotional content relevant to your interests. These cookies are only activated with your consent.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the overall functionality of the e66 platform.

e66 does not use cookies to track your activity on other websites outside our platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and e66's privacy policy, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of all personal data we hold about you, including account information and transaction records.

Right to Rectification

You may request the correction of any inaccurate or incomplete data in your account at any time.

Right to Erasure

You may request the deletion of your personal data, subject to data retention obligations prescribed by law.

Right to Object

You may object to the processing of your data for direct marketing or profiling purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider.

Right to Restrict Processing

You may request e66 to temporarily restrict the processing of your data in certain situations, such as while a dispute is being investigated.

To exercise any of the rights above, contact the e66 privacy team by email at [email protected]. We will process your request within 30 business days from the date of receipt.

8 Data Retention & Deletion

E66 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Our data retention periods are as follows:

  • Active Account Data: Retained for the duration your account remains active on the e66 platform.
  • Data After Account Closure: Identity and financial information is retained for a minimum of 7 years after account closure to comply with anti-money laundering and tax legal requirements.
  • Transaction Records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
  • Technical Logs: Server log data and technical activity are retained for 90 days only before being automatically deleted.
  • Customer Support Records: Support conversations are retained for 2 years for reference and service improvement purposes.

When data is no longer required, e66 will securely delete it using methods that ensure it cannot be recovered by any party.

9 Cross-Border Data Transfer

As an online platform, parts of e66's technical infrastructure may be located outside Malaysia. This means your data may be transferred to and processed in other countries, which may have different data protection laws from those in Malaysia.

E66 ensures that all international data transfers are carried out with adequate safeguards, including:

  • Use of approved standard contractual clauses to ensure consistent data protection.
  • Data is transferred only to countries or organisations with an equivalent level of data protection.
  • A data protection impact assessment is conducted before any new data transfer is approved.
By using the e66 platform, you consent to the transfer of your personal data to our infrastructure, which may be located outside Malaysia, subject to the protection measures stated above.

10 Children's Privacy

The e66 platform is intended strictly for users aged 18 and above. e66 does not knowingly collect or process personal data from individuals under the age of 18.

If we determine that personal data of a minor has been collected without proper age verification, we will take immediate action to:

  • Closing the account in question immediately.
  • Deleting all data associated with the account.
  • Returning any remaining fund balance to its original source.
  • Reporting the incident to the relevant authorities if required.

If you are aware or suspect that a minor has registered on the e66 platform, please contact us immediately at [email protected].

11 Privacy Policy Amendments

E66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service operations. Each new version will take effect as soon as it is published on the e66 website.

When material changes are made to this policy, we will notify you via:

  • In-platform notifications when you are logged in to your e66 account.
  • Notification email to your registered address.
  • Updates are reflected on the "Last Updated" date at the top of this page.

Your continued use of the e66 platform after any amendments take effect constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

If you do not agree with any changes to this Privacy Policy, you have the right to close your account and contact us to request data deletion before the new policy takes effect.

12 Contact Us for Privacy Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way e66 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.

  • Privacy Email: [email protected]
  • Live Chat: Available directly within the e66 platform after login — response in under 5 minutes.
  • Help Centre: Visit the page FAQ us for answers to frequently asked questions about privacy and account security.

For official data protection complaints, please include your full name, account number, enquiry details, and any relevant supporting documents. We are committed to responding to all privacy enquiries within 30 business days.

Dedicated Privacy Team: e66 has a dedicated team that handles all data protection enquiries, ensuring every case is managed with thorough care and professionalism.
User Rights

You Are Always in Full Control

E66 believes users should have full control over their personal data. Exercise these rights whenever you need to.

Data Access
Correction
Deletion
Objection
Mobile
Restrictions

To exercise any of the rights above, contact us at [email protected] and we will process your request within 30 business days.

FAQ

E66 Privacy FAQ

Answers to the most frequently asked questions by e66 users regarding data protection and privacy.

Absolutely not. e66 does not sell, rent, or trade your personal data to any advertisers or third parties for marketing purposes. Your data is used solely to provide platform services and fulfil applicable legal obligations.

You may submit a data access request by emailing [email protected] with your account number and a copy of your identification document for verification. Our privacy team will process your request and deliver a copy of your data within 30 business days.

When you close your e66 account, some of your data will be deleted within 90 days. However, identity information and financial records must be retained for a minimum of 7 years after account closure in accordance with Malaysia's anti-money laundering and tax legal requirements. Retained data will not be used for any marketing or service purposes.

Yes. All financial data at e66 is protected with AES-256 encryption at rest and TLS 1.3 in transit. Payment processing is handled by licensed payment providers that comply with PCI DSS security standards. e66 does not store your full credit or debit card number in our systems.

Yes, you can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email you receive, or by updating your communication preferences in your e66 account settings. Please note that important transactional emails such as deposit confirmations and security notifications cannot be disabled, as they are essential to your account security.

Contact the e66 support team via live chat or email at [email protected] immediately. Our security team will help you secure your account, change your password, review suspicious activity, and take the necessary action. You are also advised to enable two-factor authentication (2FA) to prevent unauthorized access in the future.
Safe & Trusted Platform

Join e66 — The Platform That Respects Your Privacy

With a transparent privacy policy and industry-grade security infrastructure, e66 is an online entertainment platform you can trust completely. Register today and enjoy a safe gaming experience.

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